Terms & Conditions
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1. Acceptance of Terms
By creating a user, setting an account, accessing or using the Company's services such as MB Suite (the "Service"), you agree to be bound by these Terms. If you accept these Terms on behalf of an Organization, you represent and warrant that you have the legal authority to bind that entity to these Terms.
2. Service Description
MB Suite is a SaaS platform providing planning, managing, reporting, automation, and optimization features for digital marketing campaigns and services. Available features depend on the selected Subscription Plan.
3. Accounts, Organizations, and Roles
3.1 Definitions
- Organization: The virtual workspace created within the Platform to centralize campaigns, integrations, and reports.
- User: Any individual identified by a unique email address who registers or accesses the Platform.
- Organization Owner (Admin): The technical administrator role assigned to the user managing the workspace.
- Client (Legal Owner): The legal entity or individual financially and legally responsible for the Organization.
3.2 Ownership Hierarchy
APEX determines the Legal Owner of the account ("The Client") based exclusively on: 1) Payment Holder, 2) Corporate Domain, 3) Registrant User.
3.3 Parent and Child Organizations
MB Suite supports a hierarchical organization model:
- A Parent Organization (agency) may create Child Organizations (client accounts) that inherit the parent's subscription.
- Authorized users of the Parent Organization (owners and admins) may access Child Organization data as configured through platform permissions.
- The Parent Organization is responsible for: (a) ensuring a lawful basis for accessing Child Organization data, (b) informing Child Organization users of data access policies, (c) maintaining appropriate agreements with the entities represented by Child Organizations.
3.4 Organization Separation
A Child Organization may request separation from its Parent Organization. Upon separation: (a) the Child Organization's data is retained within the platform, (b) access from the Parent Organization is immediately revoked, (c) the Child Organization assumes direct billing responsibility, (d) no data is deleted during the separation process.
4. OAuth & Integrations
The User grants the Company rights to read and/or write data on platforms including Google Ads, Google Analytics (GA4), Google Search Console, Google Business Profile, Meta (Facebook & Instagram) Ads, TikTok Ads, and LinkedIn Ads, according to permissions authorized via OAuth. For certain features (such as automated budget optimization), the Service may modify campaign settings on your behalf only with your explicit configuration and consent. Access tokens are securely stored in Google Cloud Secret Manager and can be revoked at any time by disconnecting the integration. All integrations must comply with each provider's terms, including Google API Services User Data Policy, Meta Platform Terms, TikTok Marketing API Terms, and LinkedIn API Terms of Use.
5. Data Security
The Company implements reasonable technical and organizational measures to protect data. Users are responsible for securing their credentials.
6. Billing, Plans, and Auto-Renewal
Subscriptions are billed in advance on a recurring basis (monthly or annual, as selected at checkout). Subscriptions automatically renew at the end of each billing period at the then-current subscription price, unless you cancel before the renewal date.
Cancellation: You may cancel your subscription at any time through your account settings (Settings > Billing) or by contacting support@mb-suite.com. Cancellation takes effect at the end of the current billing period; you will retain access until then. Refunds are not provided for partial billing periods, except where required by applicable law.
Renewal Notifications: We will send you a reminder email at least 7 days before your subscription renews.
Free Trials: If you are on a free trial, your subscription will convert to a paid plan at the end of the trial period unless you cancel. We will notify you before the trial ends.
Failure to pay may result in service suspension. You are responsible for keeping your payment method up to date.
7. Acceptable Use
7.1 General Prohibitions
You may not:
- Violate any applicable law or regulation
- Access the Service if you are under 18 years of age
- Use the Service for competitive analysis or to build a competing product
- Reverse engineer, decompile, or disassemble any part of the Service
- Circumvent security measures, access controls, or usage limits
7.2 Email Marketing Prohibitions
Use of email marketing features is subject to our Email Marketing Acceptable Use Policy. Prohibited activities include sending to purchased or scraped lists, sending without valid consent, and sending deceptive content.
7.3 AI-Specific Prohibitions
You may not:
- Attempt to extract, reveal, or reverse-engineer system prompts, base rules, or internal instructions
- Use AI features to generate content that is harmful, discriminatory, or illegal
- Use AI features to generate spam or unsolicited communications
- Attempt to manipulate AI behavior through prompt injection or adversarial inputs
- Use AI outputs in a manner that violates third-party intellectual property rights
7.4 Content Restrictions
Content created, uploaded, or distributed through the Service (including social posts, emails, media files, and AI-generated content) must not:
- Infringe intellectual property rights
- Contain malware or harmful code
- Constitute spam or unsolicited advertising
- Violate applicable advertising regulations
- Contain defamatory, obscene, or illegal material
7.5 Data and Security Prohibitions
You may not:
- Access data belonging to other organizations
- Conduct vulnerability testing or penetration testing without prior written authorization
- Attempt to extract or scrape data from the Service
- Create multiple accounts to circumvent usage limits or bans
- Share credentials or allow unauthorized access to your account
7.6 DMCA/Copyright
If you believe content on the Service infringes your copyright, contact us at legal@mb-suite.com with the information required by 17 U.S.C. 512(c)(3).
7.7 Enforcement
APEX reserves the right to investigate violations and take appropriate action, including warning, suspension, or termination of access. We may report illegal activity to law enforcement.
8. Availability
Continuous availability of the Service is not guaranteed. Features may be modified or discontinued with reasonable notice.
9. Intellectual Property
9.1 Service Ownership
The Service, including its software, design, documentation, and all intellectual property rights therein, is the exclusive property of APEX LAB SOLUTIONS LLC. Nothing in these Terms transfers any ownership rights to you.
9.2 AI Features and Your Data
Data transmitted to AI providers is used exclusively to generate responses to your queries. AI providers do not use your data for training, improving, or developing their models. This is governed by our agreements with each provider.
9.3 Aggregated Analytics
We may use de-identified, aggregated data that cannot be attributed to any individual or organization to improve the Service, generate industry benchmarks, and develop new features. This data cannot be reverse-engineered to identify you or your organization.
9.4 Your Content
You retain all intellectual property rights in the content you create, upload, or generate using the Service. By using the Service, you grant APEX a limited, non-exclusive, worldwide license to host, store, transmit, display, and process your content solely to provide and improve the Service. This license terminates when your content is deleted from our systems.
9a. Artificial Intelligence Features
9a.1 Nature of AI Features
MB Suite includes AI-powered features that use third-party language models. These features assist with content generation, data analysis, conversational interactions, and action proposals. AI-generated content is provided as a tool to assist your decision-making and should not be relied upon as a sole source of truth.
9a.2 No Guarantee of Accuracy
AI outputs may contain errors, omissions, or inaccuracies. APEX does not warrant the accuracy, completeness, or reliability of AI-generated content. You are solely responsible for reviewing and verifying AI outputs before acting on them or publishing them.
9a.3 User Confirmation for Actions
When AI proposes actions that modify data (creating tasks, social media posts, campaigns, or contacts), these proposals require your explicit confirmation before execution. You are responsible for reviewing proposed actions before confirming them.
9a.4 Custom AI Agents
Organization administrators may create custom AI agents with specific instructions, data source access, and capabilities. You are responsible for the instructions you provide to custom agents and for the outputs they generate based on those instructions.
9a.5 Knowledge Files
By uploading knowledge files to AI agents, you represent that you have the right to use, process, and share the content of those files. File content is extracted, stored, and transmitted to AI providers as part of the agent's context.
9a.6 AI Availability
AI features depend on third-party providers (Google, OpenAI, Anthropic). APEX does not guarantee uninterrupted availability of AI features and is not liable for outages, degradation, or changes to third-party AI services.
9a.7 Limitation of Liability for AI
To the maximum extent permitted by applicable law, APEX shall not be liable for any damages arising from reliance on AI-generated content, including but not limited to business decisions made based on AI analysis, content published based on AI suggestions, or actions taken based on AI recommendations.
10. Confidentiality
Both parties agree not to disclose Confidential Information (pricing, workflows, campaign data) without consent. Obligations last for 3 years after termination.
11. Termination and Data Handling
You may cancel your account at any time. The Company reserves the right to suspend or terminate accounts for violations of these Terms.
Upon termination or cancellation:
- You may export your data through the platform's export features for a period of 30 days following cancellation.
- After the 30-day export period, all personal data and Service Data associated with your account will be permanently deleted from our active systems.
- Integration credentials and OAuth tokens are immediately revoked and deleted upon disconnection or termination.
- Anonymized and aggregated data that cannot be attributed to any individual may be retained for product improvement.
- Backup copies may persist in encrypted form for up to 90 days as part of our disaster recovery procedures, after which they are automatically purged.
12. Privacy, Data Roles & Data Processing
APEX acts as Data Controller for Account Data and Data Processor for Service Data. Clients are responsible for lawful data collection.
A Data Processing Agreement (DPA) governing our processing of Service Data on your behalf is available at /dpa and is incorporated by reference into these Terms. The DPA includes: Standard Contractual Clauses for international data transfers, technical and organizational security measures, sub-processor management procedures, data breach notification commitments, and data return/deletion obligations.
13. Limitation of Liability
MB Suite is provided "as is". To the maximum extent permitted by applicable law, total aggregate liability shall not exceed the amounts paid by you in the prior 12 months.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law, including mandatory consumer protection laws in your jurisdiction.
14. Governing Law & Dispute Resolution
Governed by the laws of the State of Delaware, USA. Any disputes shall be resolved exclusively in the courts of the State of Delaware or the United States District Court for the District of Delaware.
If you are a consumer in the European Union, you may bring proceedings in the courts of your country of domicile. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
15. Contact
APEX LAB SOLUTIONS LLC
8 THE GREEN STE A, DOVER, DELAWARE, UNITED STATES
General inquiries: support@mb-suite.com
Privacy & data protection: privacy@mb-suite.com