All your WhatsApp conversations inside the CRM, linked to the contact.
What you can do
This integration doesn't bring metrics to chart — it brings real communication into your CRM.
Unified inbox
Receive and reply to WhatsApp messages from the same CRM inbox, alongside the contact's other channels.
Approved templates
Send Meta-approved HSM templates to start conversations and reply quickly within the 24-hour window.
Multiple lines
Connect several WhatsApp numbers and assign them per team or account, each with its own inbox.
Per-contact logging
Every conversation is saved on the contact record, with full history and per-agent traceability.
Connected via Meta's official Cloud API — not an unofficial WhatsApp Web. Supports multiple lines, approved templates and automatic logging of every conversation.
How the connection works
Start the line setup
From the CRM, begin the WhatsApp connection with Meta's Cloud API.
Verify your number
Confirm your WhatsApp Business number and authorize access via Meta.
Start chatting
Your line is ready in the CRM inbox to send and receive messages.
Where you use it in MB Suite
WhatsApp lives in the CRM module: conversations, templates and replies linked to each contact and deal.
Connect WhatsApp today
Receive and reply to conversations from the CRM inbox.
14 days free of charge · Cancel anytime
