Every comment and message from your socials, in one inbox
Instagram, Facebook, and TikTok in one place, with a team of AI Community Managers that reply in your brand voice — or leave the draft ready — and push to your CRM the conversation that turns into a sale.
Key capabilities
One inbox for Instagram, Facebook, and TikTok
Comments, direct messages, and mentions from every connected account land in the same place. You reply from MB Suite and it goes out on the right network, without opening five apps. LinkedIn, coming soon.
One conversation per person, not per post
Every commenter gets their own thread with everything they've said to you, like a chat. No more replying to someone while thinking you're talking to somebody else. And when you want to moderate a whole post, switch to the by-post view and see them all together.
A team of AI Community Managers, not a chatbot
Hire as many agents as you need and give each one its territory: which networks, which accounts, which posts, and what hours it works. When two could handle the same thing, the order you set breaks the tie.
Suggest the draft or reply on its own — you choose
Each agent works in one of two modes. In Suggest draft it writes and your team sends; in Auto-reply it answers on its own, only on the networks you enabled. If you want to step in, take over the thread with one click and the agent stands down.
Escalates to a person when it should
Faced with a complaint, a pricing question, sensitive personal data, or a language it doesn't handle, the agent doesn't improvise: it flags the conversation as Needs attention and tells the team. Outside working hours it can do nothing, leave a draft, or reply anyway — your call.
Deterministic rules, no AI involved
Rules are reflexes: same words, same outcome, every time. They label, assign, archive, mark spam, or reply with fixed text. They're the first line against the phishing and fake platform alerts every brand receives.
Real teamwork, with history
Assign conversations, label them, snooze them for later, leave internal notes mentioning a teammate, and save the replies you type over and over. The performance panel shows how long each channel and each person takes to give a first reply.
From a comment to your CRM in one click
The conversation that gets interesting becomes a prospect or a deal, with the person, the company, and the whole history copied over. From there you follow up in the CRM. Do it by hand, or leave it automatic for the accounts you choose.
Every person, their own thread
The inbox groups by commenter, not by post: open a thread and see everything that person wrote to you, with the original post in view and the post viewer inside MB Suite. Folders by status, search, filters by network, account, type, and owner, plus keyboard shortcuts to move from one conversation to the next without lifting your hands.
Yes, Lucía! We ship nationwide. Córdoba takes 3 business days.
A team, with its territory and its hours
Each AI Community Manager holds a position with its own ground: the networks and types it covers, the specific accounts and posts, and the time slots it works. Add the Sentiment Analyst, which classifies every message and catches spam — it's what makes it possible for a complaint to never get an automatic reply.
Faced with a complaint, a pricing question, or personal data, the agent doesn't improvise: it flags the conversation for a person to handle.
Simulate before handing over the keys
Import a real post or one of your own conversations and watch how your setup would have behaved: what it would have answered, what it would have escalated, what it would have marked as spam, and what it would have skipped for being outside its territory or its hours. Nothing gets sent.
Love the color — does it come in green?
Would replyHow much is shipping to Córdoba?
Would escalateI've been waiting three weeks for my order
Would escalate🎁 Your account will be suspended, verify here
Rule → SpamComment on the secondary account
Outside territoryFrom a message to a deal in the CRM
A DM asking about volume isn't just another comment: turn it into a prospect or a deal and the person, the company, and the entire conversation travel to the CRM. From that moment the thread is answered there, and the inbox marks it as In the CRM so nobody replies twice.
Stop losing messages across five apps
One inbox, your team, and AI replying in your brand voice.
14 days free of charge · Cancel anytime
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